Proactive Online Business Care
Ongoing maintenance and support retainer packages for direct clients.
A website is not finished when it launches. It is a machine that needs looking after, and a retainer is how that gets done quietly, every month.A website is not finished when it launches. It is a machine that needs looking after, and a retainer is how that gets done quietly, every month, without you having to notice.
Monthly Maintenance
Core, plugin and theme updates applied on a schedule and tested on staging before they touch the live site.
Security Monitoring
Continuous scanning, firewall rules and hardening, with clean up included if anything ever gets through.
Tech Support
A named person who answers, for the small things that block your day and the large ones that stop it.
Updates and Changes
Content edits, new pages and small feature work, booked against the hours in your package.
Hosting and Infrastructure
Managed hosting, domains, certificates and mail routing, all held in your name.
Boosting Performance
Caching, image handling and database care, so pages stay fast as the site grows heavier.
Backups and Recovery
Off site backups taken daily, with a restore we have actually tested rather than assumed.
Uptime and Reporting
Monitoring around the clock and a plain monthly note of what was done and what it cost.
Four ways to be looked after.
Every package is priced against your site, not per seat, and you can move between them at any time.
Essentials
For a site that needs to stay safe and current.
- Staging tested monthly software updates
- Basic security monitoring and firewall
- Daily off site backups
- Uptime alerts around the clock
- Strategy report
Growth
For a site that has to bring in work.
- Everything in Essentials
- Google Search reporting
- Google Analytics reporting
- Organic SEO, AEO and GEO
- Markdown for pages
- Bot crawl control
- Spam protection
- Custom security rules
Performance
For a site carrying real weight and traffic.
- Everything in Essentials
- Advanced caching layers
- Performance tuning
- Database optimisation
- Markdown for pages
- Bot crawl control
- Spam protection
- Custom security rules
Total Care
Most chosenFor a site the business runs on.
- Everything in Growth and Essentials
- Managed hosting and infrastructure
- Edge caching with image compression
- Dedicated after hours support
- Monthly strategy briefing
How the month runs.
Every week
Updates applied on staging, a security scan, and a backup verified rather than assumed.
Every month
The tested release goes live, performance is checked, and you get a note in plain words.
Every quarter
We sit down together: what broke, what changed, and what is worth doing next.
Always on
Uptime monitoring, firewall cover, and a person to call the moment something looks wrong.
Questions owners ask before signing.
Updates, security cover, backups, monitoring and the hours of change work in your package. Anything larger is quoted separately before it starts, never after.
Then the retainer did its job. Most of what we do is the work that stops the bad month happening: the update tested before it breaks something, the backup checked before it is needed.
Usually, yes. We start with an audit of the hosting, the code and the security position, tell you plainly what we found, and only take the site on once it is in a state we can stand behind.
A redesign, a new system, or anything that changes what the site is rather than keeping it running. That work is quoted as a project, and your retainer carries on beside it.
At any time, with a month of notice. The hosting, the domains and the accounts are already in your name, so leaving is a handover rather than a hostage negotiation.